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Frequently asked questions

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Tasawoq.ca currently ships to Canada, the United States, Mexico, the United Kingdom, Australia, France, Germany, the United Arab Emirates, South Korea, and South Africa. We are dedicated to providing fast and reliable delivery to our international customers and are actively working to expand our shipping network to more countries in the near future.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Yes. Free international shipping is available for orders over $40 CAD to select countries. Shipping eligibility and estimated times will be shown at checkout.

Shipping times vary depending on your location and the shipping method selected at checkout. For orders within Canada, standard shipping typically takes 4 to 9 business days, while express shipping takes 3 to 7 business days. For international orders, standard delivery generally takes between 7 to 12 business days, depending on the destination country. Please note that order processing takes 1 to 3 business days before shipping, and you’ll receive a tracking number as soon as your order ships.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Yes! Tasawoq.ca offers a loyalty program to reward our valued customers. When you sign up and shop with us, you earn points on every purchase. These points can be redeemed for exclusive discounts, special offers, and early access to new collections. The more you shop, the more you save! Be sure to create an account to start earning rewards today.

Yes! Tasawoq.ca rewards you for spreading the word. With our referral program, you’ll earn loyalty points every time a friend you refer makes their first purchase. Simply share your unique referral link — when your friend completes their order, you both get rewarded! It’s our way of saying thank you for helping us grow the Tasawoq community.

Yes! All orders come with tracking. Once shipped, you'll receive a tracking link via email.

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