Review Policy | Tasawoq

Commitment to Authentic Reviews

At Tasawoq, all product reviews and ratings displayed on our website comply with Google's review guidelines and represent genuine customer experiences. We are committed to transparency and authenticity in all customer feedback.

Our Review Standards

  • ✓ No Fake Reviews – We never create, purchase, or incentivize fake reviews
  • ✓ No Review Gating – We request reviews from all customers, regardless of their experience
  • ✓ No Selective Publishing – We don't cherry-pick only positive reviews
  • ✓ No Editing – Customer reviews appear as written (except to remove prohibited content)
  • ✓ Verified Purchases Only – Only customers who completed a purchase can leave reviews on Tasawoq.ca

What We Encourage in Reviews

  • Honest feedback about product quality, features, and performance
  • Your actual experience with the product and our service
  • Photos or videos of the product you received
  • Specific details about sizing, color, materials, or functionality
  • Constructive criticism that helps us improve

Prohibited Review Content

We remove reviews that contain:

  • Offensive language, hate speech, or discriminatory content
  • Personal information (addresses, phone numbers, emails)
  • Spam, promotional content, or competitor mentions
  • Content unrelated to the product or service
  • False claims or misleading information
  • Incentivized content that wasn't disclosed
  • Copyright violations

Review Moderation Process

  • Reviews are checked for compliance within 24–48 hours
  • We only remove reviews that violate our guidelines or Google's policies
  • Both positive and negative reviews are published equally
  • Customers are notified if their review cannot be published and why

Responding to Reviews

  • We respond to reviews professionally and constructively
  • Negative reviews receive the same attention as positive ones
  • We never offer compensation in exchange for review changes
  • Customer service issues are addressed directly with the customer

Review Timing & Collection

  • Review requests are sent after product delivery
  • We don't solicit reviews before customers receive their orders
  • Customers have unlimited time to submit reviews
  • Reviews reflect the customer's experience at the time of writing

Aggregate Ratings Methodology

Product ratings displayed on Tasawoq.ca are calculated as:

  • Average of all verified customer reviews for that specific product
  • Updated in real-time as new reviews are submitted
  • Clearly labeled with the total number of reviews

Customer Rights

You have the right to:

  • Leave honest reviews about your purchase experience
  • Edit or delete your review at any time
  • Report reviews you believe violate our policy
  • Contact us with questions about our review practices

Questions or Concerns?

For review-related inquiries, content disputes, or policy questions:

  • Visit our Contact Us page
  • Response time: Within 12-24 hours

Compliance & Updates

This policy complies with:

  • Google Merchant Center review policies
  • Canadian consumer protection laws
  • Platform-specific review guidelines (Shopify, Judge.me, etc.)

We reserve the right to update this policy to maintain compliance with evolving regulations.

Last updated: April 5, 2026